Warranty, Damaged / Defective Product
Warranty, Damaged and Defective Product
We stand behind every product we sell. Here is what you need to know.
Limited Warranty on Jewelry Products
Please read this section carefully. It covers our responsibilities for MySisterIsASurvivor products and services.
a. Limited Warranty. At the time of delivery, the product will not be materially defective or damaged.
b. Who Is This Limited Warranty For? MySisterIsASurvivor extends this Limited Warranty only to you, the original customer. All warranty coverage terminates if you sell or transfer the product.
c. What Does This Limited Warranty Not Cover? This warranty does not cover damage or defects caused by: misuse or improper handling; failure to follow product instructions; unauthorized modifications or repairs; external causes such as accidents, fire, flood, or acts of God; or items supplied by third parties.
d. How Long Does This Limited Warranty Last? This warranty begins on the date of delivery and lasts for 30 days. MySisterIsASurvivor acknowledges that you may be entitled to a longer warranty period under certain jurisdictions.
e. What Are Your Remedies? For any materially defective or damaged product, we will, at our sole discretion, either replace the product free of charge or refund the purchase price along with corresponding shipping fees.
f. How Do You Obtain Warranty Service? Inspect your product promptly upon delivery. If it is defective, damaged, or incorrect, submit a claim within the 30-day warranty period in compliance with our Return Policy by contacting us at CustomerService@MySisterIsASurvivor.com.
g. Limitation of Liability. The remedies described above are your sole and exclusive remedies for any breach of this Limited Warranty. Our liability for a defective or damaged product shall not exceed the actual amount paid for the product. We are not liable for lost profits, diminution in value, or any consequential, incidental, indirect, special, or punitive damages, to the fullest extent permitted by law.
Damaged or Defective Product Claims
A free reprint or refund will be offered if the problem is reported within 30 days of product delivery, along with your order ID and the required photo or video proof. Email us at CustomerService@MySisterIsASurvivor.com to get started.
Evidence Requirements by Issue Type
Print quality issue
A clear photo of the product laid flat where the design and the issue are both clearly visible in a single frame.
Print placement issue (off-center, distance from collar, etc.)
A clear photo of the product laid flat with a ruler or measuring tape showing the incorrect placement. Note: a tolerance of 0.5 inch applies for DTG, DTF, and AOP products.
Print in the wrong area
A clear photo of the product folded to clearly display both sides.
Wrong product received
A photo of the received product with the size tag clearly visible.
Incorrect size, brand, or quality
A clear photo of the received product where the design, issue, and size tag are all visible in a single frame.
Sizing issue (manufacturer defect)
A clear photo of the product being measured on a flat surface according to the size chart. Both the print and measurement must be visible. Tolerance is +/- 1 inch for most adult garments and +/- 0.5 inch for baby clothing.
Electronic device issue (manufacturer defect)
A video or photo clearly showing the issue and demonstrating the troubleshooting steps being performed.
Delivery-related damage
A photo or video showing the package, the printed design, and the damage clearly visible.
Reprinted item has the same issue as the original
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
Need to file a claim? We are here to help. 💜
Email us at CustomerService@MySisterIsASurvivor.com